Some government departments have a reputation for ignoring hardship, as they turn down applications for assistance. But sometimes staff members go the extra mile to try to help.
In one case I know of, staff in a government department did all they could to find ways to help a young couple expecting a baby, but because the couple were overseas students, they weren’t entitled to any benefits. A number of staff members dug into their own pockets to provide help – anonymously dropping money and groceries at the couple’s address for several weeks until a longer term solution was found.
So we’re all human – even those faceless bureaucrats!